Software adoption is such a significant part of the ultimate success of any ERP system. After all, the employees are the ones toward the inside the data that makes the system run and become a powerful tool for business tracking and data management. Without the people, the enterprise software is just code.
This means that any project team should be focusing heavily on keeping your whole company involved and excited about ERP. You’ve probably heard an ERP implementation horror story along similar lines a friction point emerges between employee and software, causing one person to decide that they are better off without using the system. One ERP-ditcher turns their colleague, and so on. Eventually, the business finds that they are paying a ton of money for software that no one is using.
That’s where ERP change agents come in. They’ll be one of the most critical parts of your implementation team and will act as on-the-ground facilitators of general employee enthusiasm and commitment to new software. Instead of just ‘imposing’ new technology on your team, selecting change agents from among them will be able to emphasize the checks and balances between user adoption and system validation. It’s also equally important that change agents are defined roles within your project the title shouldn’t just be added on as an afterthought. The ERP project leaders will need to think carefully about what will be required of your change agents, select them for the right qualities and then train them from there.
Poor software adoption can kill even the most well-structured and planned ERP implementation project. Enthusiasm killing setbacks can come from anywhere whether it’s hard-to-understand interfaces, poorly communicated timelines or the software not supporting processes that it promised to. It doesn’t matter which area that slip comes in, once one employee believes the software’s not worth it and ditches it, others will follow. Avoid the mass abandonment by selecting and staffing change agents that can act as your new ERP’s software disciples on the ground floor.