Even with a software as extensive and helpful as enterprise resource planning, which helps companies of different industries with their daily business activities, there are occasional struggles with the system leading to complaints. It happens. No matter how perfect or helpful a product is, it is impossible to make everyone happy, especially from those who use the product on a consistent basis.
In today’s blog post, we will talk about four of the most common ERP software complaints. Not only what the complaints are, but the way in which they can be fixed and even avoided.
Implementing a new system is only half the battle, it is important to make sure that everyone who will be working with it on a daily basis knows as much about the system as possible. This is where training comes in. If employees are not being trained on how the system works, they obviously won’t know what to do, which can lead to complaints and/or concerns over not knowing how to use the software. As we mentioned in a previous blog post, training is an incredibly important part of implementing software.
In order to avoid this possible complaint, make sure that your employees take part in enterprise resource planning training. This helps remedy the situation because employees will learn how to use the software, eventually leading them to feel much more comfortable with it.
It’s natural for certain aspects of your business to deal with setbacks during the initial implementation period. One of the major setbacks could potentially be customer service. While ERP helps with providing top of the line customer service, the transition from your previous process to a new one will take some time to implement and get used to. When a customer isn’t happy, they have many avenues to let you know that service is not satisfactory.
The way to fix this issue, since it tends to be unavoidable, is to create or use company forums and social media accounts to field questions, comments and concerns from customers. It allows you another way to respond to customers. It may not be the ideal way to handle these issues, but implementing new software means adapting to changes.
Another complaint that could potentially rise is the cost of enterprise resource planning software. Depending on which consultant you go with, the price of software can range from a comfortable price to one that is completely out of a company’s price range.
The best way to avoid this is by doing research, research and more research. When searching for ERP implementers, you should also set a budget on how much you are willing to spend so as to best avoid any surprises when it comes to cost.
With all systems and software’s, there comes a time when upgrades need to happen. Many may think, or assume, that once a system is put into place that it will work until the end of time. However, that isn’t the case and over time, especially as a company grows, systems need to continue growing, changing and adapting to it. A complaint that can come with a company growing is the software not doing the same.
To fix this problem, businesses should ask questions to consultants about the steps that may potentially need to be taken when companies grow larger in size. Being knowledgeable about ERP allows for less surprises and expenses appearing later on.
Staying ahead of the game when it comes to research can stop a majority of software related complaints from happening. However, it is important to keep in mind that it isn’t the end of the world if problems do arise, there are always ways to solve and even avoid your issues.