Call recording is becoming an essential piece in the overall VoIP universe. Larger organizations are faced frequently because of regulatory or legal demands with a need to record and store calls but will sometimes need to record and encrypt calls simultaneously, across an organization. 

While call recording software has long been on the market, what is new is the capability to store calls in the cloud, particularly as they can quickly absorb memory on physical servers held on-site. Deploying such capabilities inside a VoIP system just got significantly easier, however, making VoIP a natural fit for such demands. 

The VoIP Appliance has been designed with ease of use in mind: it is plug-and-play, any customer can be up and recording using the software in a matter of minutes. 

The appliance provides the customer with encrypted, compliance-ready recordings. It is built to capture calls on any PBX, buffer the calls, encrypt them and upload them to the  Cloud. All calls are stored in the Cloud for retrieval and playback directly through the user interface. 

Atmos is a call recording SaaS (software as a service) that can record any number of users on the system economically while meeting compliance standards. Call Cabinet uses a pay as you grow business model which allows users to start small and grow the system as needed. 

Call traffic can be scaled upward or downward, depending on seasonal busy times. It is flexible enough to support many popular PBX systems. It also has an intuitive, feature-rich user interface that has made it one of the most popular call recording services in the American market. 

Key Takeaways: 

  • VoIP-based call recording can be highly scalable 
  • With cloud technology to support a VoIP service, costs can be adjusted to anticipate volume. 
  • The success of the offering will depend partly on its ability to work across a range of different VoIP technologies.