When it comes to training your employees and/or IT staff about a new software solution, it’s important to get it right the first time in order to avoid any problems or issues in the future. An Enterprise Resource Planning solution acts as the backbone to any company, as it allows an organization to exercise a system of integrated applications to manage the business and automate many back-office functions related to technology, services, and human resources.
According to Gartner, of all technology implementations, 50 percent are severe challenges, 25 percent completely fail, and 25 are a success. The primary reason for this training, or lack thereof. If your organization is going to put into operation an ERP software solution, it’s important to assign a great project team who knows what they are doing, develop a training plan suited to your specific project, and extend the training to not only the project team, but end users as well.
Thorough training is required if you wish to be successful. This might mean repeating certain tasks until it’s perfect, and that’s okay. You do not want to have incomplete training because that leaves end users and project teams in the dark. According to the META Group, 76 percent of users have a below-average competency by way of their ERP solution. If not properly trained, users will lack the knowledge to design new processes or configure new systems and will most likely revert to the old way of doing things, which is now the wrong way.
Be careful about when you choose to train your employees in the new ERP solution. Train them too early in the project stage, and the staff may forget what they’ve learned and lost momentum. Train them too late, your team will be unprepared and project delays will occur. It’s important to inform end users so they are ready to use new processes on day one.
Public training includes travel costs, and if you have to cancel a training session or a class, you may end up frustrated and the ERP project delayed once again. Private training means more staff members involved and a more practical training session on your specific data and tailored for your staff.
If you choose not to train your entire staff about the new ERP solution, it’s important to consider the qualities needed specifically for your implementation strategy. For example, the ability to meet tight deadlines, capacity to work well together and/or a team who possess a wide range of skills.
This is where it can get tricky. Training just one person involves overwhelming limitations, but training two or three employees involve role changes, meaning an illness/absence can dramatically impact an ERP project. It will help to include decision makers in every aspect of your business and to create a team able to make informed design and configuration decisions.